Delivery Policy

1. Introduction

This Delivery Policy outlines how Odento Infolabs Pvt Ltd ("ComplyX," "we," "us," or "our") delivers our services to you. As ComplyX is primarily a Software-as-a-Service (SaaS) platform, this policy focuses on the digital delivery of our services rather than physical shipments.

2. Digital Service Delivery

2.1 Account Access

Upon successful registration and/or payment for our services, you will receive immediate access to the ComplyX platform through your registered account. Access is provided via:

• Web browser through our website
• Mobile applications (iOS and Android)
• Desktop applications (Windows and macOS)

You will receive a confirmation email with instructions on how to access your account and get started with our services.

2.2 Service Activation Timeframes

For standard subscriptions:

• Access to basic platform features is provided immediately after account creation or payment confirmation.
• Premium features are typically activated within 24 hours of subscription confirmation.
• Enterprise-level customizations may require 3-5 business days for complete implementation.

2.3 Technical Requirements

To ensure proper delivery and functioning of our services, your devices must meet the following minimum requirements:

• Web Access: Modern browsers (Chrome, Firefox, Safari, Edge - latest versions)
• Mobile Devices: iOS 13+ or Android 8.0+
• Desktop Applications: Windows 10+ or macOS 10.14+
• Internet Connection: Broadband connection with minimum 2 Mbps speed

3. Content and Data Delivery

3.1 Document Delivery

Documents generated through our platform (reports, compliance certificates, etc.) are delivered in the following formats:

• PDF documents for formal reports and certificates
• Excel/CSV files for data exports
• Digital compliance certificates with secure verification links

All documents can be accessed through your account dashboard and downloaded for offline use.

3.2 Notifications and Communications

You will receive notifications regarding service updates, compliance deadlines, and other important information through:

• Email notifications to your registered email address
• In-app notifications within the ComplyX platform
• SMS alerts for critical notifications (if you have opted in for this service)

4. Physical Materials (If Applicable)

While ComplyX primarily operates as a digital platform, in some premium service tiers, we may send physical materials such as:

• Printed compliance manuals
• Welcome kits for enterprise customers
• Hardware authentication devices for enhanced security (on request)

4.1 Shipping Methods

When physical shipments are applicable:

• Standard shipping is provided within India through reputable courier services.
• Deliveries typically take 3-7 business days, depending on your location.
• International shipping is available for enterprise customers only and may take 7-14 business days.
• Expedited shipping options are available at an additional cost.

4.2 Shipping Addresses

Physical materials will be shipped to the address provided during registration or to the address specified in your account settings. It is your responsibility to ensure that the shipping address is accurate and complete.

4.3 Shipping Costs

Standard shipping costs within India are included in premium subscription packages. Additional charges may apply for:

• Express or expedited delivery
• International shipping
• Delivery to remote areas

5. Service Level Agreements

ComplyX is committed to the following service availability standards:

• Platform uptime of 99.9% for standard subscriptions
• Platform uptime of 99.95% for premium and enterprise subscriptions
• Maximum resolution time of 24 hours for critical issues

In the event that we fail to meet these service levels, you may be eligible for service credits as outlined in our Terms of Service.

6. Delivery Issues and Troubleshooting

6.1 Digital Access Issues

If you experience problems accessing our digital services:

1. Check your internet connection and ensure you meet the technical requirements.
2. Clear your browser cache or reinstall the mobile/desktop application.
3. Contact our support team at support@complyx.app for immediate assistance.

6.2 Physical Delivery Issues

For issues with physical deliveries (when applicable):

1. Allow the standard delivery timeframe to elapse before reporting missing items.
2. Verify that your shipping address in your account is correct.
3. Contact us at support@complyx.app with your order details for assistance.

7. Changes to This Policy

We reserve the right to modify this Delivery Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

8. Contact Information

If you have any questions about this Delivery Policy, please contact us at: